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We're live on our new website! If you're a business customer, you may need to set up your account profile, and a few payment options are still coming online. We're working quickly to bring everything up. Reach out if you need help in the meantime.

Frequently Asked Questions
Frequently Asked Questions

Frequently Asked Questions

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How do i place an order?

Placing an order with Item Inc. is easy! Simply find what you are looking for, add it to your shopping cart, and hit checkout. We accept all major credit cards, and PayPal, as forms of payment.

What are your hours of operation?

9:00 a.m. to 6:00 p.m. EST, Monday through Friday.

Where do you ship from?

All in-stock product is shipped from our 70,000 sq. ft. warehouse in Woodbridge, Virginia. Item, Inc. can occasionally “drop ship” product directly from the manufacturer or vendor in some cases.

What is your address?

991 Annapolis Way
Woodbridge, Virginia 22191

What are your holiday hours?

Memorial Day: Closed
July 4th (Independence Day): Closed
Labor Day: Closed
Thanksgiving Day: Closed
Day after Thanksgiving: Closed
December 24th: Close at 2pm
December 25th (Christmas Day): Closed
December 26th: Closed
December 31st: Close at 4pm
January 1st (New Year's Day): Closed

I am a reseller, are there any additional discounts available?

Item, Inc. sells primarily to resellers, service companies and other wholesale purchasers, so all prices are already discounted. Additional discounts however are based on annual sales volume, or large quantity order purchases.

How late do you ship until?

In stock product is usually shipped out until 6:00 p.m.

What methods of payment do you accept?

For Online Order we accept the following payment methods:
-- Credit Cards (American Express, Mastercard, VISA, and Discover)
-- Electronic Bank Transfers (Wire and ACH)
-- PayPal

How do i apply for credit terms?

To establish credit terms, please complete credit application found here.

How can i get sales support?

If you still have questions after consulting our website our sales staff is standing by to assist you via telephone 1-800-367-4836 or sales@iteminc.com.

How can i get technical support?

Call 1-800-367-4836, then press 2 for Technical Support to speak with one of our trained specialists.

What is item, inc.'s return policy?

Item, Inc.'s Return Policy can be found here.

What are item, inc.'s terms and condtions?

Find our Terms and Conditions here.

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Our Experts

At Item, Inc., customer satisfaction is our top priority. Reach out to us today and let us assist you with all your needs.

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Currently out of stock. For more information or assistance, please contact us via live chat, call us at 1-800-367-4836, or email us at sales@iteminc.com. We’re here to help!